Privacy Policy

This Privacy Policy exists so that you may feel confident about the privacy and security of your personal information when you use our services.  We may make changes to this Privacy Policy at any time by posting a revised version on our website.

Our details

Repatriation Services Trust (REST) is awaiting a charity registration number.

It is a registered company in England and Wales (number 10863977).

Our postal address is:

Repatriation Services Trust

175 Marshfield Road

Marshfield

CARDIFF

CF3 2TU

You can also email us at contact@repatriationtrust.org and our website is www.repatriationtrust.org.

The information we collect

You may need to register on our website in order to access certain information. To register with us, you will need to tell us your name, address, email address, telephone number and give us details of your enquiry. If you make a donation, this can be done via the third-parties with whom we work (e.g. MyDonate BT). We will not take any payment details from you, as these will be collected from you separately by these third-party websites. You can view the relevant privacy policy at the third-party website if you wish to find out more about how your personal information and payment data will be handled by them.

We may also collect and process information about your interactions with us, including details about our contacts with you through email, SMS, post, by telephone or in person (i.e., the date, time, and method of contact), details about donations you make to us, events or activities that you register for or attend, and any other support you provide to us. We may also collect and record any other relevant information you share with us about yourself, including your interests or your affiliations with other charities or community groups.

How we use the information

We gather this information from you in order to provide our services to you.   

We may need to contact you by email in order to send you information about the services that you have requested from us, and any service issues; as well as in response to any future enquiries you make about our services.

We may send you information from time to time about further services that we think could be of interest to you, and we will only do this with your explicit permission.

We do not currently pass on your personal information to any third parties for marketing purposes, but if we wish to do so in future we will only do so with your explicit permission.

Cookies

We also use cookies and similar technology to collect information about your use of our website.  Please refer to our Cookies Policy which sets out in more detail how we do this.

How we protect your personal information

We take all reasonable care to prevent any unauthorised access to your personal information and have put in place various security procedures to protect your personal information (such as firewalls, browser certification technology, limited access, use of passwords as appropriate).

We sometimes use other companies and third parties to provide some of our services to you or to us. To enable them to do this, we may need to let them process your personal information. Our staff and those working for these third-parties have a responsibility to keep your information confidential and are only allowed to use it to provide services on our behalf.

How long will we hold onto your personal information?

We will keep your personal information for no longer than is necessary to provide the services that you have requested from us and we will make all reasonable efforts to ensure that our third-party providers do the same. As part of our service to you, we will keep an archived record of your personal information.

Your rights

If you would like to see the personal information that we hold on you, or if you would like us to correct, remove or delete any of your personal information that we hold, you have the right to request that we do so, and we will make every reasonable effort within the applicable law to comply with your request. Please make your request to: contact@repatriationtrust.org.

Help us! 

We wish our services to meet your expectations on all occasions. To do so we need the information we hold about you to be accurate and up to date. Please help us by informing us promptly of any changes to the personal information that you have supplied to us.

If you have any further questions about our privacy policy, please email contact@repatriationtrust.org.

If you have any general questions about data protection, please visit www.ico.org.